Rebecca Steele is the former President and Chief Executive Officer of the National Foundation for Credit Counseling (NFCC) in Washington DC (2018-2022). Known for her experienced leadership in the mortgage and consumer lending industry, she brings more than 20 years of experience managing some of the nation’s largest and complex residential mortgage banking and servicing businesses. She has spent much of her career at both JPMorgan Chase and Bank of America. This includes experience in managing retail mortgage originations, managing servicing portfolios, and working directly with national housing non-profits and consumer advocates.

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Steele was the national mortgage outreach executive for Bank of America, where she also managed the $2 trillion-dollar servicing portfolio within home loans servicing. At Bank of America, she led national servicing and centralized retail mortgage sales, originating nearly $55 billion in residential loans per year. She has led mortgage process improvements and projects related to controls, risk and compliance and has Six Sigma change management experience. She has significant experience in the default servicing industry, managing some of the largest volumes of modifications and foreclosures across the nation during 2009-2013.

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She has managed employee teams of more than 10,000 associates, and managed relationships to execute new regulations and requirements, including HUD (Government-insured FHA Loans), GSEs (Fannie Mae and Freddie Mac), US Treasury Department and CFPB (Consumer Financial Protection Bureau/Dodd Frank). In 2019, she was appointed to a 2-year term on the CFPB Consumer Advisory Board.

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In addition to her large bank experience, she has led operations in fintech start-up companies, Spring EQ (2015-2018) and Alphaflow (2022). She continues to pursue her passion for leading innovation and technology areas in the residential lending industry, while building high performing operations and management teams.